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Responsible Innovation in Digital Health - Empowering the Patient (Hardcover): Tatiana Iakovleva, Elin M. Oftedal, John Bessant Responsible Innovation in Digital Health - Empowering the Patient (Hardcover)
Tatiana Iakovleva, Elin M. Oftedal, John Bessant
R3,357 Discovery Miles 33 570 Ships in 12 - 17 working days

Powerful new approaches and advances in medical systems drive increasingly high expectations for healthcare providers internationally. The form of digital healthcare - a suite of new technologies offering significant benefits in cost and quality - allow institutions to keep pace with society's needs. This book covers the need for responsible innovation in this area, exploring the issues of implementation as well as potential negative consequences to ensure digital healthcare delivers for the benefit of all stakeholders. This book offers a considered view on what a responsible innovation process might involve and how this will enable multiple stakeholders - users, medics, businesses and policymakers - to create a system of delivering better care at lower costs. Illustrated by international case studies, the contributing authors explore the dimensions of responsible innovation with patient engagement and the ways in which this can lead to better design, enhanced diffusion of knowledge and improvement in healthcare. A much-needed exploration of the role of innovation in healthcare with patients in mind, this book will be essential for academics in innovation, ethics, social entrepreneurship and healthcare studies.

Creativity for Innovation Management - Tools and Techniques for Creative Thinking in Practice (2nd edition): Ina Goller, John... Creativity for Innovation Management - Tools and Techniques for Creative Thinking in Practice (2nd edition)
Ina Goller, John Bessant
R1,392 Discovery Miles 13 920 Ships in 9 - 15 working days

- Uniquely combines sound academic theory with practical application, enabling students to develop creative and innovative practices for real-world employment. - 2nd edition has been fully updated throughout, including fresh case studies and activities, further coverage of human-centred design, crowdsourcing and collaboration platforms, and a new chapter exploring the impact of emerging technologies on creativity. - Updated online resources with access to key tools, techniques, and activities, as well as supporting video and audio material and cases, support learning and teaching.

Creativity for Innovation Management (Hardcover): Ina Goller, John Bessant Creativity for Innovation Management (Hardcover)
Ina Goller, John Bessant
R5,047 Discovery Miles 50 470 Ships in 12 - 17 working days

Creativity for Innovation Management is a rigorous yet applied guide which illustrates what creativity is, why it matters, and how it can be developed at both individual and group levels. Unlike many technique-oriented books, this book will combine theory and practice, drawing on the latest research in psychology, organizational behaviour, innovation and entrepreneurship. This exciting new text outlines the necessary skills and competences for innovative and creative processes. It provides opportunities to explore these and also to develop them via a wide variety of activities linked to relevant tools and techniques, as well as a range of case studies. By working through key competence areas at personal and then team levels, students then have an opportunity to practice and enhance these skills. This will be complemented by online resources which will provide students with access to key tools and techniques plus activities to help develop their creativity. This textbook is ideal for students of innovation, management and entrepreneurship, as well as professionals in those industries that want to excel by developing and applying their own creativity at work.

Creativity for Innovation Management - Tools and Techniques for Creative Thinking in Practice (2nd edition): Ina Goller, John... Creativity for Innovation Management - Tools and Techniques for Creative Thinking in Practice (2nd edition)
Ina Goller, John Bessant
R4,750 Discovery Miles 47 500 Ships in 12 - 17 working days

- Uniquely combines sound academic theory with practical application, enabling students to develop creative and innovative practices for real-world employment. - 2nd edition has been fully updated throughout, including fresh case studies and activities, further coverage of human-centred design, crowdsourcing and collaboration platforms, and a new chapter exploring the impact of emerging technologies on creativity. - Updated online resources with access to key tools, techniques, and activities, as well as supporting video and audio material and cases, support learning and teaching.

Strategic Operations Management (Paperback, 4th edition): Steve Brown, John Bessant, Fu Jia Strategic Operations Management (Paperback, 4th edition)
Steve Brown, John Bessant, Fu Jia
R860 R798 Discovery Miles 7 980 Save R62 (7%) Ships in 5 - 10 working days

Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations. However, achieving such capabilities does not come by chance - instead a range of factors need to be put in place. This new edition pays equal attention to manufacturing and service sectors. It includes numerous references to, and discusses, major changes taking place in the business world, including 3-D printing; virtual organisations; Cloud - Big Data and the Internet of Things; Servitization, global markets, ongoing innovation and managing within complex supply networks. Cases are included from a range of settings across the globe. Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management will find this textbook fulfills all their requirements whilst advanced undergraduate classes in these areas will also find the book an essential read.

Creating Wealth from Knowledge - Meeting the Innovation Challenge (Paperback): John Bessant, Tim Venables Creating Wealth from Knowledge - Meeting the Innovation Challenge (Paperback)
John Bessant, Tim Venables
R1,692 Discovery Miles 16 920 Ships in 12 - 17 working days

This book illustrates that, although innovation has always mattered in economic development, simply increasing expenditure in creating knowledge may not be the answer: we need to look at the whole system through which such knowledge translates to value creation. The contributors explore the implications of the changing twenty-first century context of networked, global and increasingly open innovation - a world in which knowledge flows become as important as knowledge creation. In so doing, they address four key questions: what is the context within which innovation occurs in the UK? How do new firms form on the basis of knowledge and its deployment? How do established firms access and use knowledge to improve their current activities and generate new directions? What technical and organizational infrastructures enable these activities? Drawing out lessons for future research, this book will be of great interest to academics concerned with science and innovation policy and its implementation. Managers and policy makers involved in innovation and technology strategy, and with developing responses to new challenges such as 'open innovation', will also find much to interest them within this book.

The Future of Learning Playbook - A practical guide to navigating the changing landscape for creativity, innovation and... The Future of Learning Playbook - A practical guide to navigating the changing landscape for creativity, innovation and entrepreneurship
John Bessant, Olga Kokshagina, Kyriaki Papageorgiou
R796 Discovery Miles 7 960 Ships in 9 - 15 working days

Learn about the future of CIE learning and how to build your capacity to design an innovative and creative learning landscape. Whether you are a student who wants to learn and acquire new capabilities for Creativity, Innovation and Entrepreneurship (CIE), a teacher or lecturer trying to pass on the skills and capabilities of CIE to a new generation, or an industry professional responsible for skills development as part of a talent management strategy, learn how to create a supportive and useful learning environment for the future world of CIE. The Future of Learning Playbook provides a rich set of easy-to-use canvases, specific examples, and invites readers to begin a journey of reflection to design their own futures. In an easily accessible and visually appealing way, De Gruyter playbooks offer practical concepts for improving business performance. They are an extremely valuable resource for a wide range of business professionals.

Creativity for Innovation Management (Paperback): Ina Goller, John Bessant Creativity for Innovation Management (Paperback)
Ina Goller, John Bessant
R1,538 Discovery Miles 15 380 Ships in 12 - 17 working days

Creativity for Innovation Management is a rigorous yet applied guide which illustrates what creativity is, why it matters, and how it can be developed at both individual and group levels. Unlike many technique-oriented books, this book will combine theory and practice, drawing on the latest research in psychology, organizational behaviour, innovation and entrepreneurship. This exciting new text outlines the necessary skills and competences for innovative and creative processes. It provides opportunities to explore these and also to develop them via a wide variety of activities linked to relevant tools and techniques, as well as a range of case studies. By working through key competence areas at personal and then team levels, students then have an opportunity to practice and enhance these skills. This will be complemented by online resources which will provide students with access to key tools and techniques plus activities to help develop their creativity. This textbook is ideal for students of innovation, management and entrepreneurship, as well as professionals in those industries that want to excel by developing and applying their own creativity at work.

Creating Wealth from Knowledge - Meeting the Innovation Challenge (Hardcover, illustrated edition): John Bessant, Tim Venables Creating Wealth from Knowledge - Meeting the Innovation Challenge (Hardcover, illustrated edition)
John Bessant, Tim Venables
R4,207 Discovery Miles 42 070 Ships in 12 - 17 working days

This book illustrates that, although innovation has always mattered in economic development, simply increasing expenditure in creating knowledge may not be the answer: we need to look at the whole system through which such knowledge translates to value creation. The contributors explore the implications of the changing twenty-first century context of networked, global and increasingly open innovation - a world in which knowledge flows become as important as knowledge creation. In so doing, they address four key questions: what is the context within which innovation occurs in the UK? How do new firms form on the basis of knowledge and its deployment? How do established firms access and use knowledge to improve their current activities and generate new directions? What technical and organizational infrastructures enable these activities? Drawing out lessons for future research, this book will be of great interest to academics concerned with science and innovation policy and its implementation. Managers and policy makers involved in innovation and technology strategy, and with developing responses to new challenges such as 'open innovation', will also find much to interest them within this book.

Riding the Innovation Wave - Learning to Create Value from Ideas (Hardcover): John Bessant Riding the Innovation Wave - Learning to Create Value from Ideas (Hardcover)
John Bessant
R1,234 Discovery Miles 12 340 Ships in 12 - 17 working days

Innovation matters - being able to create value from ideas is crucial to survival and growth. But while any organization might get lucky once being able to repeat the trick requires learning and developing particular ways of working which enable the process. Over a hundred years of research and practical experience now provides a knowledge base from which we can draw to help develop such approaches. But how do we move from prescription to implementation? And how does the innovation challenge play out over the lifetime of an organization? How does it renew its capability to innovate and do so against a background of dramatically changing markets, technologies and social trends? This book draws on a detailed history of a large German company (HELLA ), now active in over 35 countries, employing 34,000 people. It didn't start out that way, it began as an entrepreneurial start-up in the late 19th century in the (then) uncertain early days of the car industry. It moved from selling whips and other buggy accessories for horse-drawn carriages to horns and lamps for the new-fangled motor cars beginning to appear on the roads of north-western Germany. The journey since then has been one of innovation - in products and processes, in entering new markets, in adding services to its products, and in changing its underlying business models. Survival for over a hundred years is not an accident - it has been built on learning how to innovate and on constantly challenging and updating those models.

Strategic Operations Management (Hardcover, 4th edition): Steve Brown, John Bessant, Fu Jia Strategic Operations Management (Hardcover, 4th edition)
Steve Brown, John Bessant, Fu Jia
R5,238 Discovery Miles 52 380 Ships in 12 - 17 working days

Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations. However, achieving such capabilities does not come by chance - instead a range of factors need to be put in place. This new edition pays equal attention to manufacturing and service sectors. It includes numerous references to, and discusses, major changes taking place in the business world, including 3-D printing; virtual organisations; Cloud - Big Data and the Internet of Things; Servitization, global markets, ongoing innovation and managing within complex supply networks. Cases are included from a range of settings across the globe. Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management will find this textbook fulfills all their requirements whilst advanced undergraduate classes in these areas will also find the book an essential read.

Air Pistol Shooting - A Guide to Pistols and Techniques (Paperback): John Bezzant Air Pistol Shooting - A Guide to Pistols and Techniques (Paperback)
John Bezzant 1
R407 R365 Discovery Miles 3 650 Save R42 (10%) Ships in 12 - 17 working days

This invaluable, well-illustrated book presents a carefully crafted, step-by-step programme which teaches the complete novice air pistol shooter how to attain a high level of marksmanship. The training begins with a detailed consideration of safety procedures, basic pistol craft, range construction and the types of air pistol that are available (spring-powered, pneumatic and CO2) and how they work. The author then moves on to consider holsters, targets, and the advanced skills associated with trigger control, the hold, presentation, the stance, the fast draw and rapid fire shooting. Finally, detailed attention is paid to markmanship exercises but the author emphasizes that these should only be undertaken after all of the techniques set out in the previous chapters have been mastered. Whether you are a novice or more experienced, if you are interested in the fast growing pastime of air pistol shooting for pleasure, then this is the book for you.

Gamification for Innovators and Entrepreneurs - Using Games to Drive Innovation and Facilitate Learning (Paperback): Henning... Gamification for Innovators and Entrepreneurs - Using Games to Drive Innovation and Facilitate Learning (Paperback)
Henning Breuer, John Bessant, Sune Gudiksen
R1,073 R855 Discovery Miles 8 550 Save R218 (20%) Ships in 10 - 15 working days

Gamification for Innovators and Entrepreneurs is about an exciting, still emerging superpower. One that empowers you to use, repurpose and create games that will help solve the great societal and organisational challenges that companies, startups and nonprofits are facing today - games that are explicitly designed and can be iteratively improved to engage stakeholders, facilitate experimentation and actually drive innovation. What makes gamification a superpower is its use of powerful methods and techniques from diverse disciplines and traditions - like futures studies, user experience, agile management, design thinking or business design - in a new, action-oriented and engaging framework. Each game world is a safe, playful space, where groups are free to experiment in innovative and inclusive forms of collaboration. Gamification for Innovators and Entrepreneurs builds on insights and knowledge from over 150 leading experts in the field. It provides a rich collection of materials for innovators, entrepreneurs and game designers that allows you to dive deep into innovation and entrepreneurship, into games and gamification. You can build on 36 gamification design patterns - like dilemma solving, experiential learning, innovation markets and storytelling - and use a game design canvas to create your own innovation games. Or you can customize some of the 70+ games featured in the book that are already in use by innovators, entrepreneurs and professional trainers. Additional resources are provided for teachers and game facilitators. The superpower of gamification does not yield simplistic solutions - but the resources from Gamification for Innovators and Entrepreneurs will provide you with the means and the confidence to tackle some of the great challenges we are all facing today. An easily accessible and comprehensive overview on gamification and games in the context of innovation and entrepreneurship Draws on several collaborative research projects involving partners such as Lego, Deutsche Telekom, Lufthansa Systems, 3M, Danske Bank, and Nokia Systems. Extensive experience of the authors in the facilitation of games, their role as an enabler of learning and their potential to facilitate transformation. 36 reusable gamification design patterns, a five-step process and a game design canvas to create one's own innovation games Summaries and references of more than 70+ customizable games that are already in use by innovators, entrepreneurs and professional trainers Educational materials for teachers, trainers and game facilitators

Air Rifle Shooting for Pest Control and Rabbiting (Hardcover): John Bezzant Air Rifle Shooting for Pest Control and Rabbiting (Hardcover)
John Bezzant
R643 R579 Discovery Miles 5 790 Save R64 (10%) Ships in 12 - 17 working days

The air rifle is a very effective weapon for the control of rabbits and vermin. This comprehensive book is essential reading for all those who wish to become accurate, skilled, caring air rifle shooters who are safe and ethical in the pursuit of their quarry. The book demonstrates how to learn to shoot an air rifle safely and accurately and how to construct your own 40-yard range, it discusses shooting techniques and all the firing positions, and it considers the advantages and disadvantages of using air rifles for pest control and rabbiting. It also analyzes and tests in the field specific models of air rifle and considers what to look for when deciding to purchase a rifle; covers ballistics, loading, scopes, zeroing, range finding, windage, the difference between good and bad mounts, ammunition, field craft, clothing, and knives; and examines the characteristics of the various quarry species (rabbits, wood pigeons, feral pigeon, and rats). Summarizing the law as it relates to air rifle hunting, this guide also considers the ethical aspects of the sport, including care of the quarry, how to track down and dispatch injured quarry, and how to dispatch rabbits humanely. A detailed chapter explains how to maintain your hunting rifle in good working order. Produced with the technical assistance of top professionals inthe field of gun and scope manufacturing, the guide is aimed at those interested in air rifle shooting, pest control, rabbiting, and country pursuits in general.

Changing The Dynamics And Impact Of Innovation Management: A Systems Approach And The Iso Standard (Hardcover): Joanne Hyland,... Changing The Dynamics And Impact Of Innovation Management: A Systems Approach And The Iso Standard (Hardcover)
Joanne Hyland, Magnus Karlsson, Mats Magnusson, John Bessant, Ingrid Kihlander, …
R3,832 Discovery Miles 38 320 Ships in 9 - 15 working days

The ISO Innovation Management System (IMS) Standard (ISO 56002) provides a much needed and well-timed input to the innovation management discipline. While research efforts within the domain of innovation management have vastly increased over the past decades, research has primarily been conducted through specific contributions to distinct areas of innovation management (e.g., top management, culture, processes), lacking a more holistic perspective. Practitioners know that managing innovation is challenging. Bringing in a globally recognised standard that offers a holistic perspective will be key in professionalising the innovation management discipline, much like quality management and project management standards have done in the past.This book focuses on the ISO Innovation Management System Standard and the links with ISPIM's Body of Knowledge (BoK) special interest group, the ISO innovation management community, and the International Collaboration Platform for Innovation Management System (ICP4IMS). It covers four topics as follows:

Butchering Small Game and Birds - Rabbits, Hares, Poultry and Wild Birds (Hardcover): John Bezzant Butchering Small Game and Birds - Rabbits, Hares, Poultry and Wild Birds (Hardcover)
John Bezzant
R486 R438 Discovery Miles 4 380 Save R48 (10%) Ships in 12 - 17 working days

Butchering Small Game and Birds is essential reading for those who have embraced self-sufficiency, and who regard small game and birds, both domestic and wild, as an essential part of their diet. The volume covers rabbits, hares, quail, chicken and turkey as well as game birds and provides comprehensive guidance relating to all aspects of the craft of butchery. Topics covered include: equipment and how to use and maintain knives correctly; how to humanely dispatch the animal or bird for butchering with speed, precision and almost no suffering [this is of paramount importance]; and butchery techniques including basic small game and bird anatomy, meat inspection and hygiene and dealing with aged birds and animals. There are further techniques such as paunching, removal of offal, extraction of shot, skinning, plucking, drawing and dressing birds, washing carcases, jointing rabbits and hares and trussing covered as well as the preservation of meat, preparing meat for the freezer and hanging and curing of skins is covered following the philosophy that every part of an animal or bird that is usable is used.

Driving Service Productivity - Value-Creation Through Innovation (Paperback, Softcover reprint of the original 1st ed. 2014):... Driving Service Productivity - Value-Creation Through Innovation (Paperback, Softcover reprint of the original 1st ed. 2014)
John Bessant, Claudia Lehmann, Kathrin M Moeslein
R2,244 Discovery Miles 22 440 Ships in 10 - 15 working days

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be "productive", but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator's perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us - and hopefully you as a reader - with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional "academic product" that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.

Driving Service Productivity - Value-Creation Through Innovation (Hardcover, 2014 ed.): John Bessant, Claudia Lehmann, Kathrin... Driving Service Productivity - Value-Creation Through Innovation (Hardcover, 2014 ed.)
John Bessant, Claudia Lehmann, Kathrin M Moeslein
R2,490 Discovery Miles 24 900 Ships in 10 - 15 working days

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be "productive", but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator's perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us - and hopefully you as a reader - with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional "academic product" that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.

Discontinuous Innovation: Learning To Manage The Unexpected (Hardcover, New): Peter Augsdorfer, John Bessant, Bettina Von... Discontinuous Innovation: Learning To Manage The Unexpected (Hardcover, New)
Peter Augsdorfer, John Bessant, Bettina Von Stamm, Kathrin Moslein, Frank T. Piller
R2,213 Discovery Miles 22 130 Ships in 10 - 15 working days

This book is based on the findings, issues and questions related to an ongoing decade-old research project named the Innovation Lab (www.innovation-lab.org). The research project focuses on discontinuous innovation in more than thirteen countries, most of which are European, and provides useful insights into its different challenges. It also raises several questions related to the subject, some of which are: how do firms pick up weak signals on emerging - and possibly radically different - innovation? What should firms do when these weak signals hit their "mainstream" process? What are the criteria for allocating resources to a strategic innovation project? What actions should firms take to avoid being left out by the "corporate immune system"? How should firms organize projects that often break existing rules and require new rules to be created?This book attempts to provide answers to the above mentioned questions by gathering information from the research project and also from firms that have tried exploring various ideas, models and insights to tackle discontinuous innovation. Written in a simple and accessible manner, this book will be of interest to both practitioners and academics alike.

Advanced Airgun Hunting - A Guide to Equipment, Shooting Techniques and Training (Hardcover): John Bezzant Advanced Airgun Hunting - A Guide to Equipment, Shooting Techniques and Training (Hardcover)
John Bezzant
R629 R564 Discovery Miles 5 640 Save R65 (10%) Ships in 12 - 17 working days

This fascinating and highly detailed book presents a training programme for all those hunters who wish to push the boundaries of airgun shooting to the very limits. The author has worked with some of the world's leading air rifle and scope manufacturers to produce this remarkable work. The book contains a detailed analysis of shooting techniques and a training programme for the advanced airgun shooter. It instructs the shooter on the mechanics of the long-range hunting air rifle and scope, and provides instructions on rifle servicing and maintenance. The precision alignment of the scope with the bore of the rifle on which it is mounted is discussed along with the use of the chronograph. The fine tuning of hunting air rifles to improve their accuracy is analysed and the employment of night-vision equipment and other devices for hunting at night and in dull light is examined. Fitness training for the shooter and the use of camouflage is covered. Finally, the mindset of the marksman, the techniques of marksmanship and describes two very demanding marksmanship tests is considered.

Design in Business (Paperback): Margaret Bruce, John Bessant Design in Business (Paperback)
Margaret Bruce, John Bessant
R2,467 Discovery Miles 24 670 Ships in 9 - 15 working days

This book takes a more integrated approach to design, assuming it is a core business process as opposed to a peripheral or specialist activity. Design in Business aims for an analogous Total Design Management making design a part of everyone's concern. It makes use of a toolbox approach, offering in each chapter exposure to some of the range of tools and techniques with which design can be managed.

Rabbiting Terriers - Their Work and Training (Hardcover): David Bezzant, John Bezzant Rabbiting Terriers - Their Work and Training (Hardcover)
David Bezzant, John Bezzant
R549 R496 Discovery Miles 4 960 Save R53 (10%) Ships in 12 - 17 working days

Britain is the undisputed home of the terrier. There are over twenty breeds and although each one is a capable hunting dog, over the centuries some breeds of terriers have proved themselves to be more suited to rabbiting than others. The 'rabbiting terriers' have many common characteristics and in this fascinating book the author analyses these attributes in order to describe the height, weight, shape, stamina and intelligence of the 'ideal' rabbiting terrier.

Strategic Operations Management (Paperback): Steve Brown, Etc, John Bessant, Peter Jones, Richard Lamming Strategic Operations Management (Paperback)
Steve Brown, Etc, John Bessant, Peter Jones, Richard Lamming
R1,623 Discovery Miles 16 230 Out of stock

'Strategic Operations Management' examines the latest thinking in this fast-moving area.
Businesses constantly face ongoing and increased amounts of competition. Coping with this competition demands that strategies must be already in place which can deal with key questions such as:
* what business is the firm really in?
* what does the firm do best, and why, where, and how can it outsource some of its activities?
* how can opportunities become quickly exploited and how can the firm's capabilities help to ward off external threats from new and existing players?
This text believes that successful operations management depends on having strategies in place which combine both manufacturing and service areas into an overall customer offering. This means that strategic relations must be established with other players - operations management is no longer a firm-specific matter.
'Strategic Operations Management' combines four themes; strategy, services, innovation and management of relationships both in the supply chain and with other players. This is done by dividing chapters into a past/present/future scenario approach which illustrates how these strategies affect business.
Strong team of writers of international standing
Content is thought provoking and challenging - excellent in terms of stimulating debates
New issues explored as well as old - contrasting mass production versus mass customisation and innovation

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